Insurance
Our renewal dates slip by without us remembering. Make sure you retain your customers with targeted texts that either drive them to your site to renew or incorporate a reply function to maximise your call centre efficiency. This will increase renewals and improve customer retention, whilst also reassuring your customers that you want them to maintain continuous insurance cover.
Intxt will help maximise your client base:
- Inform clients about renewal dates
- Improve the claim process with information texts about progress and payments
- Thank people for renewing and introduce recommend a friend to them
- Send web links for policy documents and details
- Inform people of terms and conditions changes
- Cross sell other products or services they may not know you provide
Never let your customers miss a renewal date and make sure that the cover they have is adequate by linking to the policy documents and include personalised information to make it clear that these messages are not just bulk out bound communications. Pinpoint the content so every message is read and gets a response.
Make sure that your clients have everything at their fingertips by providing timely updates by text. This will cut down on the expensive customer service calls you would otherwise need to make to manage your customer’s expectations and keep them updated as you progress their claim.
