Travel and Tourism
Many of us are creatures of habit when it comes to holidays. Same week each year, same type of hotels and same airline for flights. Make sure that you let your clients know about relevant offers. Given the 100% open rate for text marketing, there is no doubt that they will read the message, and it’s a great way to tempt them into a booking…
Intxt works with travel & tourism to:
- Send exclusive special offers or upgrades
- Confirm travel bookings in seconds
- Offer additional services, car hire & insurance (even champagne and flowers on arrival)
- Notify of a change or delay to a flight or activity
- Save call centre costs by replacing calls with SMS, where appropriate
- Keep customers informed about loyalty or reward programmes
- Use QR codes on advertising to collect responses to competitions
The travel industry is highly competitive so it’s important that potential customers receive special offers before competitors in the sector can reach them. SMS is the best way to get your message straight into the palm of customers’ hands, wherever they are in the world.
Airlines frequently use SMS to inform customers about flight delays because it’s a quick and easy way to reach people at a time when they may be about to set off or are en route to the airport. This is a way to provide excellent customer service, enabling people to adjust their journey accordingly.
Text messaging is an important communications channel for loyalty programmes, which are popular in travel. It’s so easy to inform customers of their rewards balance, how they can earn more points and of course, how they can redeem them.